Administrator

Detroit Pharmacy is a community orientated pharmacy that was established with a mission of providing our patients with quality, personalized, compassionate, fast and friendly service tailored to the specific needs of the clientele we serve, with special emphasis being placed on servicing the seniors and those persons needing one on one attention as it relates to their daily medication routine.

Detroit Pharmacy  was established as a necessary reaction to the bad situation that patients. As pharmacists, we observed how the health care system in the United States has deteriorated to the point that Wall Street and the profitability of the chains became the main focus while the wellbeing of the citizens became the least concerning topic.

·        The Decision to choose their Physician has been taken away from most patients.

·        Doctors cannot decide anymore what drugs they should prescribe, formularies Dictate the drug on the doctor.

·        Pharmacists have to make phone calls to switch the patient to a formulary drug or a less expensive generic version.

·        In order to satisfy Wall Street and their profitability budgets, chains drug stores are only operating busy stores (hundreds of prescriptions per day) leaving the concerned patient as a number. Patient counseling and direct interaction with the pharmacists is almost inexistent, due to budget constraints.

·        Pharmacists are being rushed, and the major emphasis of these chains is quantity (how many scripts can you fill a day), not quality. Pharmacies must be health care providers, not impersonal assembly lines.

At Detroit Pharmacy we decided in a very humble way to fight the existing unfair  conditions and try to bring back the interaction between pharmacists and patients. OUR SERVICE IS WHAT DIFFERENTIATES US FROM THE COMPETITION. Our focus is always the health and well being of the patient and we do spend the time and energy to make the right calls and the better judgment.

·        We treat all patients as just that (not numbers) in a courteous and professional manner. We spend time listening to them and offering them the best advice related to their specific healthcare issues.

·        We do call the doctors to inquire about their medications, their specific disease state and offer the best intervention treatment. We act as a liaison between Dr and patient, assuring that each patient has a complete understanding of their medications.

·        We do set up and spend time with the patients to explain to them the do’s and don’t about their medicine as well as some more helpful hints to help with their disease state. We do set up monthly counseling time where pharmacists and patients can spend time one on one.

·        We deliver medications to Dialysis clinics, senior homes, assisted living homes or community homes free of charge if patients unable to pick up their medication.

·        We do arrange for Educational presentations/ events at our facility or on location (agreed upon) with healthcare experts. (Diabetes days, brown bags, blood pressure days…).

·        Our Pharmacists are diabetes Certified.

·        We do provide equal and fair treatment for every customer. All patients have the same accessibility to legally prescribed control drugs without any hassle or accusations of abuse.

·        We accept most insurance plans.

·        We do spend the time to call doctors and obtain all required prior authorizations for Medicaid customers.

·        We compound all commonly prescribed compounds with a turnover of less than 24 hours.

·        We do offer call back programs and reminder programs to remind seniors about their upcoming refill (Auto-refill optional). We make sure that all prescriptions are in stock before the refill due date.

·        We package all drugs in blister packs if needed so that patients can determine their own compliance.

·        We do get drug deliveries/shipments every day so no one will go over 24 hours without medication in case we do not have it in stock. As a result, all orders placed prior to 6 pm are guaranteed in stock for the next day.

·        We do review the Medicare options with the seniors and offer them the cheapest alternative Medicare card provider.

·        WE PLEDGE TO PUT THE WORD ‘COMMUNITY’ BACK INTO THE PHARMACY PRACTICE WITH THE PATIENTS DICTATING HOW THEY WILL BE SERVICED, NOT THE RETAILER.

·        CUSTOMER SERVICE FIRST AND FOREMOST.